TENANT SUPPORT FOR BMS MANAGED PROPERTIES
Tenant support and maintenance requests for BMS-managed properties.
Use this page to find maintenance instructions, emergency guidance, house rules, move-in and move-out information, and support resources for BMS-managed properties.
Emergency instructions
If there is immediate danger, fire, flooding, active electrical hazard, gas smell, or a life-safety emergency, call 911 or the appropriate emergency service first. Then notify BMS as soon as it is safe.
Website forms are not a substitute for emergency services.
Submit a Maintenance Request
Tell BMS what is happening, where the issue is located, and how we can contact you. If photo upload is not active yet, describe the issue clearly and BMS may request photos by email if needed.
Tenant support resources
Guidance for common tenant needs across BMS-managed properties.
Maintenance Requests
Submit non-emergency maintenance requests using the form above. Describe the issue, location, and the best way to reach you so BMS can triage it.
House Rules
Follow the community and lease guidelines for your property. Reporting issues early and respecting shared spaces helps keep every unit in good condition.
Move-In Guidance
Move-in instructions are provided according to your lease and property-specific communication from BMS.
Move-Out Guidance
Move-out instructions are provided according to your lease and property-specific communication from BMS.
Payment Instructions
Payment instructions are provided according to your lease and property-specific communication from BMS. Do not submit payment information through this website.
Renters Insurance
Renters insurance may be recommended or required depending on your lease. Please review your lease documents for property-specific requirements.
Respect & community guidelines
Simple expectations that keep BMS-managed properties safe and comfortable for everyone.
- Keep common areas clean
- Report maintenance issues early
- Respect quiet hours if applicable
- Do not block exits
- Follow lease terms
- Dispose of trash properly
- Communicate concerns promptly
Maintenance Request Received
Issue Category Selected
Permission to Enter Confirmed
Support Request Routed
Illustrative of BMS’s tenant communication and maintenance intake approach.