Frequently Asked Questions
Clear answers for Greater Boston owners and tenants.
Find answers about BMS property management, maintenance coordination, tenant support, brokerage separation, compliance boundaries, and how to request a property assessment.
Find your answer faster
Browse questions by topic
For Owners
Guaranteed rent questions, property types we manage, owner reporting, and how a Property Assessment works.
Maintenance
How BMS coordinates maintenance, who performs licensed work, and how emergencies should be handled.
Tenant Support
How tenants submit non-emergency maintenance requests and the languages BMS supports.
Brokerage & Compliance
How brokerage is kept separate, who handles showings and applications, and what data the website never collects.
Owners & Property Management
Does BMS guarantee rent?
No. BMS does not offer guaranteed rent as a standard service, and we do not promise zero vacancy. We focus on organized management, maintenance coordination, and clear owner communication to help support your property’s performance over time.
What types of properties does BMS manage?
BMS works with property owners, landlords, and investors across single-family rentals, multifamily buildings, and similar residential properties throughout Greater Boston. If you are unsure whether your property is a fit, request a Property Assessment and we can discuss it.
Maintenance & Tenants
Does BMS handle maintenance directly?
BMS coordinates maintenance and oversees the process for owners. Licensed or specialized work is performed by qualified, licensed professionals when required. Our role is to organize, document, and communicate maintenance clearly.
How do tenants submit maintenance requests?
Tenants can submit non-emergency maintenance requests through the Tenant Support page using our online maintenance request form. We follow up to coordinate the appropriate next steps.
What happens in an emergency?
For any life-safety emergency, call 911 or the appropriate emergency service first. After ensuring safety, tenants should report the issue so BMS can coordinate follow-up. The online form is for non-emergency requests only.
Does BMS serve Portuguese and Spanish speakers?
Yes. BMS supports communication in English, Portuguese, and Spanish to help owners and tenants feel informed and understood.
Brokerage & Compliance
Does BMS provide brokerage services?
BMS is a property management and maintenance coordination company. When brokerage activities are needed, they are handled by a Massachusetts-licensed broker partner under a separate written agreement. BMS does not perform brokerage services that require a license on its own.
Who handles showings and applications?
Leasing-related activities such as showings and applications, when applicable, are coordinated with a Massachusetts-licensed broker partner under written agreement. BMS supports the process through communication and coordination.
Does BMS collect SSNs or credit / background data on the website?
No. The BMS public website does not collect Social Security numbers, bank login details, credit card numbers, or credit/background application data. Please never submit that type of sensitive information through the website forms.
Getting Started
How does a Property Assessment work?
A Property Assessment is a no-commitment conversation about your property and goals. You tell us about your property, and we discuss how BMS can help with management, maintenance coordination, and owner reporting. You can start by using the Request a Property Assessment button.
Compliance-first by design
Important service boundaries
BMS provides property management, maintenance coordination, administrative support, and rental operations support. Brokerage services, legal services, licensed trade work, insurance advice, tax advice, and financial advice are not provided unless expressly stated in a written agreement and performed by appropriately licensed professionals.
How support moves through BMS
Clear communication, start to finish
✓
Question Answered
✓
Property Assessment Requested
✓
Tenant Support Routed
✓
Maintenance Request Submitted
Illustrative of BMS’s communication and support process.
Still have questions?
Contact BMS or request a property assessment so we can understand your property, support needs, and next steps.